All FAQs
Why don’t I see any width options for some blocks?
What happens if I don’t use the limit of available websites of my plan?
With the Starter plan you can publish up to 12 new websites per year – either 1 per month (with monthly payment) or 12 per year (with annual payment). If you do not use up the limit, no licenses are lost. Any unused license is simply carried over to the following period. Example (monthly pamynet): […]
Why do some triggers not work when cookies are blocked?
Certain functions (e.g. trigger events for accordions) require scripts. However, some cookie tools (e.g. Cookiebot) automatically block all kind of scripts – no matter if they do set a cookie or not – when not set otherwise. In that case it may happen, that the default.js script of GREYD.SUITE – which is necessary for triggers […]
The export with multilingual post versions does not work.
Greyd.Suite offers you an Import/Export option for any post with which you can easily export and import posts including its translations. When exporting single posts, you’ll be asked whether you want to include translations or not. However, in some cases there might be problems: Bulk Exports: Unfortunately the native WP bulk export does not work […]
Where do I find the form ID?
To use the form ID for example in the Conditional Content Block, simply open the corresponding form. You will now find the form ID at the top in the URL, e.g. “post=17967”
Where do I find my invoices?
You can find all your invoices in your Greyd.Suite customer account (see footer or off-menu). Log-in to your account in the off-menu or footer of our website. To view your invoices, please click on “Billing History”
How do I change the email for my invoices?
Invoices are automatically sent to your account email address as defined in your customer account (see footer). Log-in to your account in the off-menu or footer of our website. To change your email address, please click on “Billing & Shipping Addresses”. Please note, that it is not possible to have a separate email address for […]
Where do I find my license key?
You will receive your license key by e-mail as soon as you have purchased a Greyd.Suite license. You can also view it at any time in your customer account on our website. Log-in to your account in the off-menu or footer of our website. You will then see your active plans: To view your license […]